General information

Office (s)
Monterrey, NL
Date Published
Friday, December 3, 2021
Country
Mexico
Job ID
19759
Function
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

 

About the Role:

Our global consulting organization employs 800+ highly skilled consultants whose unmatched experience in delivering industry solutions that span manufacturing, distribution, retail, hospitality, and services is backed by a proven track record of successful ERP implementations around the world.

As an Epicor EDI Consultant, you’ll be working with our customers on the deployment, implementation and training of our visionary ERP software solutions. You’ll either take the lead on projects independently, working side-by-side with our customers to guide them toward a successful solution delivery, or fulfill the role of a subject matter expert on a larger team. You are the trusted growth partner for your customer and will initiate implementation as quickly as possible, so your customer can be up and running. You will take the lead on ensuring customer satisfaction and the smooth implementation of our software.  

 

What You’ll Do:

  • Invest time in learning the customer’s business to ensure a successful implementation
    • Conducts project planning and execution utilizing Epicor Best Practices.
    • Translates business needs to functional solutions using Epicor tools.
    • Responsible for utilization, customer satisfaction and timely project delivery
  • Conduct end-user training and database administration as the software backend subject matter expert
  • Track all user issues and inquiries, maintaining close contact as you guide customers to a successful launch
  • Maintain expertise of the products you serve through knowledge sharing, training, and mentorship
  • Teams with Epicor project managers and additional Epicor and 3rd party resources to research gaps and propose solutions.

What You Need to Succeed:

  • Fluency in oral and written English required
  • 3+ years of experience with consulting, business application training, or customer support in a relevant software industry
  • Solid experience with training and/or teaching others
  • A genuine passion for delighting customers
  • Comfortable (or even enjoy) a role that involves travel (10% approx.)

 

Additional Skills That Could Set You Apart:

  • Bachelor’s degree (Business, MIS, IS, Education)
  • EDI experience is desired
  • Some experience programming with C#, Java OR SQL
  • ERP software experience

 

Why You Should Click “Apply”:

Our EDI consultant role provides an opportunity for a full workload, frequent interaction with customers and the autonomy to drive your own your success. You’ll travel to meet with clients (while keeping your miles and points!) and building relationships that last. Additionally, your growth potential at Epicor is limitless. After spending time as an Epicor EDI Consultant, you’ll have the tools and support you need to move onto different products, verticals, and roles utilizing our structured Epicor career pathway.

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