General information

Office (s)
Remote, US
Date Published
Thursday, May 5, 2022
Country
United States
Job ID
20775
Function
Professional Services

Description & Requirements

About the Role:

Our global consulting organization employs 800+ highly skilled consultants whose unmatched experience in delivering industry solutions that span manufacturing, distribution, retail, hospitality, and services is backed by a proven track record of successful implementations around the world.
As an Epicor Consultant, you will be working with our customers on the implementation of our visionary ECM software solutions. You will either take the lead on projects independently, working side-by-side with our customers to guide them toward a successful solution delivery or fulfill the role of a subject matter expert on a larger team. You are the trusted growth partner for your customer and will initiate implementation as quickly as possible, so your customer can be up and running. You will take the lead in ensuring customer satisfaction and the smooth implementation of our software. 

What You Will Do:

•Invest time in learning the customer’s business to ensure a successful implementation
•Conduct end-user training and database administration as the software backend subject matter expert
•Track all user issues and inquiries, maintaining close contact as you guide customers to a successful launch
•Maintain expertise in the products you serve through knowledge sharing, training, and mentorship

What You Need to Succeed:

•Solid experience with training and teaching others
• Three years of experience with consulting, business application training, or customer support in a relevant software industry
•A genuine passion for delighting customers
•Comfortable (or even enjoy) a role that involves 15-20% travel

Additional Skills That Could Set You Apart:

•Enterprise Content Management (ECM) experience
•Document/data capture experience
•Accounts Payable experience
•Sales Order experience
•Manufacturing experience
•ERP software experience
•Knowledge of Epicor enterprise applications
•Bachelor’s degree (Business, MIS, IS, Education)

Why You Should Click “Apply”
:
Our Epicor ECM consultant role provides an opportunity for a full workload, frequent interaction with customers, and the autonomy to drive your success. You will travel to meet with clients (while keeping your miles and points!) and build lasting relationships. Additionally, your growth potential at Epicor is limitless. After spending time as an Epicor Consultant, you will have the tools and support to move onto different products, verticals, and roles utilizing our structured Epicor career pathway.


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