General information

Office (s)
Remote, US
Date Published
Tuesday, November 22, 2022
Country
United States
Job ID
21890
Function
Professional Services

Description & Requirements

About Us: 

Epicor Software has been a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers. 
 
About the Role:

The EDI Consultant is the main point of contact for client onboarding or support and is responsible for providing functional and technical EDI consulting services for implementation projects.  The EDI Consultant is accountable for the project and problem analysis, identification, implementation, testing, deployment, and documentation of the client and their trading partners.

What You’ll Do: 

•Interact with new or existing clients and trading partners to capture and analyze requirements, mapping specifications, project objectives, and onboarding activities through go-live;
•Gather assigned clients’ data, and execute implementation guidelines and requirements within the allocated timeframe while providing appropriate status updates to the client(s);
•Develop and setup project plans while maintaining project documentation and providing time/effort estimates throughout implementation;
•Setup communications for EDI transmissions – including but not limited to AS2, FTP, and VAN setups;
•Mapping documents to and from various formats, including but not limited to ANSI X12, XML, and flat file layouts utilizing ODBC connectivity;
•Provide ongoing training and technical support to clients while evaluating impact and analysis for future improvements;
•Troubleshoot and coordinate efficient resolutions and evaluation of errors and issues found internally or by the client;
•Effectively build on current support and services by enhancing the performance of the client services organization;
•Perform additional responsibilities as assigned or when current responsibilities are changed with or without notice.

What You Need to Succeed:

•Team player with the ability to work independently
•Strong, clear, and professional communication skills, both written and verbal
•Ability to write technical and operational process documentation, as needed
•Ability to learn technology quickly through instruction, collaboration, and self-learning
•Excellent multi-tasking skills requires to carry out multiple client projects at one time
•Highly collaborative approach with team members, management, and colleagues; must be an active and participative team member committed to the success of the entire team and not just individual goals
•Uses analytical and practical problem solving and decision making to reach an appropriate resolution  
•Excellent interpersonal skills in one-on-one situations and groups with all levels of both the internal and customer organizations

Operational Excellence: Consistently execute on projects, tasks, and other deliverables efficiently; remove, reduce, or effectively navigate processes to prevent unnecessary delays; continuously focus on improving business processes; use data and facts to guide decision making.

Strategic Thinking: demonstrate awareness of the impact of own work on aspects of the Company's strategy and the impact of the Company's strategy on own work; identifies implications of own analysis.

Change Leadership/Agility:  Adapt appropriately to changing conditions; seek innovative ways to change and improve; provide consistent and calm leadership during turbulent or unexpected change; help team members understand the perspective and reason changes are necessary.

Resilience: Continuing to perform effectively when faced with time pressures, adversity, disappointment, or opposition. Remain focused, composed, and optimistic in difficult situations and bounce back from failures or disappointments.

Additional Skills to Set You Apart:

•Bachelor’s degree in Computer Science, Programming preferred or equivalent year of experience
•Minimum 2 years of professional experience in project management or an implementation role
•Minimum 2 years of professional experience working with external clients in a customer support team environment
•EDI, ERP implementation, or integration experience a plus
•EDI industry knowledge and understanding preferred
•Knowledge of various file transfer protocols:  AS2, FTP, and VAN
•Knowledge of various EDI standards: ANSI X12 EDI, a plus



At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills along the way.



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