General information

Office (s)
Remote, US
Date Published
Friday, July 15, 2022
United States
Job ID
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies that make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions to grow and transform or become more productive and effective. That makes us the essential partners for the world’s most critical businesses. 

About the Role:

The Professional Services Project Manager, the Senior, acts as a functional & technical lead in planning, organizing, managing, and delivering client projects.

What You’ll Do:

  • Assisting customers in the (Initiation, Planning, Design, Validate, and Deploy) implementation of the Epicor ERP product
  • Project Manage approximately up to 10 implementations
  • Responsible for high utilization (70%) and customer satisfaction
  • Build project plans and schedule resources
  • Interact with other Epicor Solutions departments
  • Provide best practice Project Management Monitor and Control coaching to customers
  • Perform Weekly customer status calls
  • Provide Project Risk Analysis to customer
  • Plan, organize, lead and monitor the activities of the project team
  • Maintain overall control of the schedule, budget, and scope
  • Ensure that project plans and work products are based on approved and agreed-upon requirements
  • Ensure that sufficient resources and funding are available for executing all project activities
  • Prepare the management deliverables (Project Plan, Project Change Requests, and Project Lists); and use these deliverables to conduct the Project
  • Notify the Client Project Director and the Client Project Manager of non-resolvable issues and submit recommendations to resolve them
  • Maintain regular contact with the Client Project Manager, providing the status of project progress
  • Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues
  • Ensure that commitments and changes to commitments resulting from the requirements are negotiated with affected groups
  • For approved Project Change Requests, update the appropriate documents and project work plan to reflect changes in requirements and commitments
  • Champion and adhere to corporate solution implementation methodology
  • Assist with the development of Project Management disciplines as required

What You Need to Succeed:

  • 8+ years of applicable experience and demonstrated success/knowledge
  • 5+ years of specialized/industry experience    
  • Bachelor’s degree, Master's preferred (or equivalent experience)
  • Superior organizational, project management, and time management skills.
  • Customer-centric, results-oriented, self-starter, and able to work independently.
  • Excellent communication, interpersonal, and presentation skills
  • Ability to manage expectations and establishes a solid working relationship with Senior Management and executives
  • Leadership 
  • May work at client site from time to time.
  • Ability to travel up to 35%
  • PMP Certification or ability to attain one in the first 12 months in the position

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning.  Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice.  As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some employees say about internal mobility at Epicor here.  


Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender identity, disability, or veteran status.