General information

Office (s)
Remote, US
Date Published
Wednesday, February 2, 2022
United States
Job ID
Professional Services

Description & Requirements

Job Title:  Senior Professional Services Project Manager

Location(s):  Remote, US

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 

About the Role:

The Professional Services Project Manager is responsible for planning, organizing, managing, and delivering client projects for our Prophet 21 Distribution software. 

What You’ll Do:

  • Coordinate and monitor activities of projects and client engagements, from inception to installation.
  • Responsible for achieving billable utilization goals and customer satisfaction.
  • Maintain overall control of project schedule, resources, budget, and scope.
  • Ensure project plans and work products are based on approved and agreed upon requirements.
  • Certify that sufficient resources and funding are available for executing project activities.
  • Conduct customer status calls and respond to client requests/questions in a timely manner, tracking and escalating risks, issues, and recommending solutions to customer Project Manager.
  • Work with customer to create Project Change Requests should new project requirements outside of the original Statement of Work arise.   
  • Interact with members of cross-functional teams.
  • Responsible for ad hoc projects and medium sized projects.
  • What You Need to Succeed:
  • Strong organizational, project management, time management, and strong methodology skills.
  • Customer centric, results oriented, self-starter and able to work independently.
  • Strong listening, verbal, and written communication skills, including virtual presentations.
  • Proficiency in MS Project, MS Office.
  • Strong troubleshooting skills.
  • Experience in managing stakeholders.
  • Demonstrated ability to manage project risk.
  • Manages expectations and establishes solid working relationships.    
  • May work at client site from time to time.
  • Ability to travel up to 10%.

Additional Skills That Could Set You Apart:

  • 3+ years applicable experience and demonstrated success/knowledge, 5+ years project management.
  • Distribution industry background.
  • Bachelor’s degree preferred (or equivalent experience).
  • PMP Certification preferred.

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  


Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.

Requisition Number: 21002145