General information

Office (s)
Remote, US
Date Published
Tuesday, August 2, 2022
Country
United States
Job ID
21349
Function
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 


About the Role:

The Professional Services Project Manager, Sr acts as a functional & technical lead in planning, organizing, managing and delivering client projects.


What You’ll Do:

  • Assist customers in the (Initiation, Planning, Execution, Monitor and Control, and Closure) implementation of the BisTrack product
  • Project Manage approximately 7 implementations
  • Responsible for high utilization (65%) and customer satisfaction
  • Build project plans and schedule resources
  • Interact with other Epicor departments
  • Perform Weekly customer status calls
  • Provide Project Risk Analysis to customer
  • Plan, organize, lead and monitor the activities of the project team
  • Maintain overall control of the schedule, budget and scope
  • Ensure that project plans and work products are based on approved and agreed-upon requirements
  • Ensure that sufficient resources and funding are available for executing all project activities
  • Prepare the management deliverables (Project Plan, Project Change Requests and Project Lists); and use these deliverables to conduct the Project
  • Track project issues and work with the to resolve them
  • Maintain regular contact with the Client Project Champion, providing the status of project progress
  • Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues
  • Ensure that commitments and changes to commitments resulting from the requirements are negotiated with affected groups
  • For approved Project Change Requests, update the appropriate documents and project work plan to reflect changes in requirements and commitments
  • Champion and adhere to corporate solution implementation methodology
  • Assist with development of Project Management disciplines as required

What You Need to Succeed:

  • 8+ years progressive experience and demonstrated success/knowledge
  • PMP Certification or the ability to obtain PMP certification within the first 12 months in the position
  • 4+ years of specialized/industry experience                                       
  • Bachelor’s degree preferred (or equivalent experience)
  • Superior organizational, project management and time management skills.
  • Customer centric, results oriented, self-starter and able to work independently.
  • Excellent communication, interpersonal and presentation skills
  • Ability to manage expectations and establishes solid working relationship with Senior Management and executives
  • Proven success in software project implementation and deployment
  • Strong troubleshooting skills
  • High level of proficiency in MS Office and Excel
  • Experience in managing stakeholders
  • Demonstrated ability to manage project risk
  • Leadership skills                                                                                                                                        
  • May work at client site from time to time.
  • Ability to travel up to 10%


With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  


FOLLOW US ON LINKEDIN - http://www.linkedin.com/company/epicor-software-corp


Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability, or veteran status


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