General information

Office (s)
Remote, US
Date Published
Tuesday, November 29, 2022
United States
Job ID
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs, and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 

Job Summary:

The Project Manager is responsible for assisting customers in the Prepare, Plan, Design, Validate, and Deploy phases of implementation for the Epicor BisTrack product.

Duties & Responsibilities:

  • Project Manage approximately 8-10 implementations
  • Responsible for high utilization (65%) and customer satisfaction
  • Build project plans and schedule resources
  • Provide best practice Project Management Monitor and Control coaching to customers
  • Prepare and use management deliverables (Project Plan, Project Change Requests and Project Lists, etc.) to conduct the Project Perform Weekly customer status calls
  • Maintain regular contact with the Client Project Champion, providing the status of project progress Provide Project Risk Analysis to customer
  • Notify the Client Executive Sponsor and the Client Project Manager of non-resolvable issues and submit recommendations to resolve them
  • Maintain overall control of the schedule, budget and scope
  • Ensure project plans and work products are based on approved and agreed-upon requirements
  • Ensure sufficient resources and funding are available for executing all project activities
  • Track project issues and work with appropriate parties resolve them
  • Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues
  • Ensure commitments and changes to commitments are negotiated with affected groups
  • Champion and adhere to corporate solution implementation methodology
  • Assist with development of Project Management disciplines as required

Knowledge, Skills & Abilities

  • Proven success in software project implementation and deployment
  • High level of proficiency in MS Office
  • Experience in managing stakeholders
  • Demonstrated ability to manage project risk
  • Strong troubleshooting skills
  • Excellent communication, interpersonal and presentation skills
  • Excellent organizational and time management skills
  • Comfort with traveling up to 40-50%
  • 5+ years software implementation experience
  • Bachelor’s Degree in Business or Computer Science or equivalent work experience
  • PMP Certification or the ability to obtain PMP certification within the first 12 months in the position

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  


At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills new along the way.