General information

Office (s)
Melbourne, AUS, Sydney, AUS
Date Published
Friday, January 5, 2024
Job ID
Professional Services
Bin Azizi, Ahmad D.

Description & Requirements

The Job:

The Professional Services Sales Architect, Principal provides expertise through presentations and demonstrations of products, as well as providing guidance to the PSA team on industry knowledge and best practices.

Duties and Responsibilities:

  • Provide guidance to the PS Sales Architect team through proactive training, sharing knowledge, and communicating best practices.
  • Support sales teams by helping develop consulting engagement structure, proposals, and statements of work.
  • Conduct current state capabilities and process assessments across business functions and apply best practices, industry research, and competitor research to drive an optimized future state capability and process architecture.
  • Analyze the profitability the risk potential for each engagement and recommend the solution that will satisfy the client while maximizing the profitability and reducing the overall project risk.
  • Assist with prospect discovery sessions, demos and planning meetings.
  • Prepare and provide requirements definition or estimates for quoting implementations.
  • Ensure a full and proper handoff of contracts from sales process to implementation process.
  • Meet or exceed annual sales targets.
  • Participate and attend User Group and customer functions to reinforce customer rapport; such as product demos, value add workshops, customer events.
  • Address escalations regarding professional services and implementation issues.
  • Develops and implements best practices across the organization.
  • Represents the organization at conferences or outside events.

Knowledge, Skills and Abilities:

  • Proven ability to close new business
  • Relevant experience in the Computer Software industry
  • Confident and experienced negotiator able to drive revenue
  • Ambitious and driven personality with a hunger for success
  • Excellent presentation skills
  • Ability to communicate effectively with customers and executive staff
  • Effective time management and ability to prioritize competing requests
  • Knowledge of revenue forecasting
  • Leadership and teambuilding skills
  • Up to 50% travel


  • 8+ years applicable consulting experience and demonstrated success/knowledge
  • 3+ years consulting in the manufacturing, distribution, or finance industry preferred.
  • Bachelor’s degree (or equivalent experience)
  • Ongoing technical certifications to keep up with industry.

The Professional Services Team 

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.