General information

Office (s)
Monterrey, MEX
Date Published
Tuesday, October 31, 2023
Job ID
Global Product
Garcia Jr., Martin R.

Description & Requirements

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

We are seeking a Project Manager to join our Engineering Operations team, to support mostly on process mapping and definition but also on internal initiatives and support for operational tools like JIRA and Aha!. In this role, you will report to the Sr. Director, Global Product Portfolio Management and provide essential services to our entire Product Organization, comprising 1300+ employees. This role offers a unique opportunity to contribute to transformative initiatives that drive global visibility and governance within our Product Organization and is pivotal in driving process optimization and alignment with organizational objectives.

What You’ll Do:

  • Lead and facilitate process mapping sessions to document and analyze current business processes within the Product Organization.
  • Collaborate with subject matter experts and teams to identify opportunities for process improvement and standardization, aligning with global objectives. 
  • Utilize process improvement methodologies and tools to assess and optimize processes.
  • Develop comprehensive process documentation, including process flows, standard operating procedures (SOPs), and guidelines.
  • Develop change management strategies and training plans to ensure successful adoption of new processes.
  • Provide support for operational tools, including JIRA and Aha!, used by the Product Organization.
  • Implement best practices for tool utilization to enhance efficiency and productivity.
  • Plan, execute and manage internal initiatives to support the Product Organization, ensuring they are delivered on time, within scope, and within budget.

What You Need to Succeed:

  • Bachelor's degree in business, engineering, or a related field.
  • Ability to work collaboratively and lead cross-functional teams.
  • Familiarity with process mapping, process improvement tools or methodologies is a plus.
  • Familiarity working with software development teams using agile methodologies. 
  • Excellent communication and interpersonal skills.
  • Strong project management skills with a willingness to learn and grow in the role.
  • PMP certification is a plus.
  • Ideally, some experience or familiarity with operational tools, including JIRA and Aha!

The Product Team 

The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS. With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.