General information

Office (s)
Budapest, HUN
Date Published
Friday, November 3, 2023
Job ID
Global Support
Jelinkova, Alena

Description & Requirements

Renewal Representative

The Renewal Representative is responsible for contacting and building relationships with existing customers to secure a license/product renewal. Responsible for providing sales forecasts, obtaining quotes, performing customer research online and updating/maintaining records in the customer relationship management (CRM) system.

Job responsibilities:

  • Achieves quota by ensuring license/product renewal accuracy and cross functional entitlement for customer support.
  • Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
  • Works within an established territory within the EMEA region with both customer and partners. 
  • Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
  • Builds and maintains a positive relationship with customers and internal teams.
  • Works with other teams such as Sales Operations to ensure customer requirements are met.

What you will likely bring:

  • Ability to work in a fast-paced environment.
  • Knowledge of Microsoft Excel and Outlook
  • Knowledge of a CRM system
  • Ability to learn and apply strong product knowledge.
  • Ability to effectively communicate in English - both verbally and in writing.
  • Organizational and time management skills
  • Ability to build strong customer relationships and delivering a best-in-class customer experience.

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.