General information

Office (s)
Birmingham, UK, Remote, UK, Warrington, UK
Date Published
Wednesday, May 4, 2022
Country
United Kingdom
Job ID
20686
Function
Professional Services

Description & Requirements

Senior Kinetic Professional Services Consultant

UK, Remote

About Us: 

With nearly 40 years of combined experience serving mid market organizations and divisions of Global 1000 companies, the company has more than 20,000 customers in over 150 countries. With a history of innovation, industry expertise and passion for excellence, they inspire customers to build lasting competitive advantage. The company provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in Texas, with offices and affiliates worldwide.


About the Role: 

Our global consulting organization employs 800+ highly skilled consultants whose unmatched experience in delivering industry solutions that span manufacturing, distribution, retail, hospitality, and services is backed by a proven track record of successful ERP implementations around the world.  


As an Epicor Consultant, you’ll be working with our customers on the implementation of our visionary ERP software solutions. You’ll either take the lead on projects independently, working side-by-side with our customers to guide them toward a successful solution delivery, or fulfill the role of a subject matter expert on a larger team. You are the trusted growth partner for your customer and will initiate implementation as quickly as possible, so your customer can be up and running. You will take the lead on ensuring customer satisfaction and the smooth implementation of our software.  


What You'll Do:

•          Invest time in learning the customer’s business to ensure a successful implementation 

•          Conduct end-user training and database administration as the software backend subject matter expert 

•          Track all user issues and inquiries, maintaining close contact as you guide customers to a successful launch 

•          Maintain expertise of the products you serve through knowledge sharing, training, and mentorship 

What You Need to Succeed:  

•          Solid experience with training and/or teaching others 

•          5+ years of experience with consulting, business application training, or customer support in a relevant software industry 

•          A genuine passion for delighting customers 

•          Comfortable (or even enjoy) travel as this role will involve the successful person being away at least 2 – days per week with overnight stays


Additional Skills That Could Set You Apart: 

•          Bachelor’s degree (Business, MIS, IS, Education)  

•          Manufacturing experience 

•          ERP software experience 

•          Knowledge of Epicor enterprise applications 


Why You Should Click “Apply”: 

Our ERP consultant role provides an opportunity for a full workload, frequent interaction with customers and the autonomy to drive your own your success. You’ll travel to meet with clients (while keeping your miles and points!) and building relationships that last. Additionally, your growth potential at Epicor is limitless. After spending time as an Epicor Consultant, you’ll have the tools and support you need to move onto different products, verticals, and roles utilizing our structured Epicor career pathway.  


Check out what some of our employees are saying about internal mobility at Epicor here. 

www.epicor.com


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