General information

Office (s)
Minneapolis, MN
Date Published
Wednesday, October 20, 2021
United States
Job ID
Information Technology

Description & Requirements

Sr. Cloud Reliability Analyst

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

The Cloud Reliability Analyst, Sr is responsible for the daily operations and maintenance of the customer systems.  Incumbents perform tasks associated with the deployment, monitoring and maintenance of cloud applications, as well as mentorship of other members of the Cloud Reliability team.

What You’ll Do:

  • Implementing our infrastructure as code and implementing change controls.
  • Implementing monitoring, observability and alerting tools such as dashboards and logging systems to understand the health and availability of our infrastructure and applications.
  • Orchestrate the software release process and support upgrade and conversion activities
  • Optimizing for performance, stability, cost efficiency and scalability.
  • Collaborating with teammates and working cross-functionally with different engineering teams.
  • Knowledge of GitOps processes for driving auditable and repeatable changes to infrastructure
  • Create functional documentation to assist co-workers or like skilled individuals with covering your duties and responsibilities
  • Support a Web-based SaaS application and related system in partnership with our SaaS Customers ensuring their success.

What You Need to Succeed:

  • 3-7 years of experience supporting infrastructure engineering
  • Automation of infrastructure management tasks
  • Microsoft SQL Server Knowledge (Queries, Backup\Restore)
  • Knowledge of IIS Management
  • Demonstrated experience resolving incidents and outages – being able to think quickly

Additional Skills That Could Set You Apart:

  • Kubernetes experience
  • PHP / PowerShell / ARM templates / C# Scripting experience
  • Experience with ERP Software
  • Bachelor’s degree or 2-year degree preferred (or equivalent experience)

Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”