General information

Office (s)
Monterrey, MEX
Date Published
Friday, June 14, 2024
Job ID
Professional Services
Garcia Jr., Martin R.

Description & Requirements

The job

The Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The key responsibilities are to manage the consulting team, ensure successful delivery of services and achieve financial targets.

What you will be doing:

  • Plan and direct the work of the consulting teams.
  • Ensures best practices are applied in shaping the vision, strategy and execution of Epicor’s professional services business.
  • Analyze the profitability and risk potential for each engagement and recommend the solution that will satisfy the client while maximizing the profitability and reducing the overall project risk.
  • Monitor and communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness and communication to clients, client satisfaction (Net Promoter Score), and employee education.
  • Act as high-level client escalation contact for professional services and implementation issues.
  • Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
  • Direct and mentor reports in successful delivery of on-time and on-budget projects.
  • Maintain the chargeability of the team.
  • Participate in at high level status meetings at customer sites (i.e. Stage Reviews, Kickoffs).
  • Participate in and influence pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
  • Develop career management plans for each consultant and monitor the plan for completion for each consultant.

What you likely bring:

  • Ability to present in sales meetings, face to face, or remotely
  • Effectively communicate with customers, field consultants, executives, and co-workers
  • Strong organizational, project management and time management skills
  • Analyze customer problems and make recommendations for improvement
  • May work at client site from time to time
  • Ability to travel up to 50%

What could set you apart:

  • 10+ years progressive experience and demonstrated success/knowledge
  • 5+ years managing and developing employees
  • 4+ years of product support or consulting experience preferred
  • Ongoing technical certifications to keep up with industry
  • Bachelor’s degree (or equivalent experience)

The Professional Services Team 

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.