General information

Office (s)
Kuala Lumpur, MYS
Date Published
Wednesday, July 27, 2022
Job ID
Information Technology

Description & Requirements

About Us:

Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

A Senior Systems Operations Analyst evaluates, implements, administers and maintains existing or proposed network, telecom, storage, cloud etc systems, as well as provide mentorship to other members of the Systems Operations Team. As a member of our global support team you will aim for excellence and efficient resolutions.

What You’ll Do:

  • Troubleshoots systems and provide support for escalations.
  • Support systems and software from various vendors either in-person or throughout of band access technologies.
  • Anticipates and mitigates system issues by recommending improvements.
  • Materially contribute to multiple concurrent projects with various development and product groups.
  • Clearly document the design, maintenance and support procedures for routine tasks in order to leverage Tier 1 Support.

What You Need to Succeed:

  • Ability to implement solutions and drive change.
  • Ability to work as a team.
  • Ability to identify and seek information / research skills.
  • Strong analytical and problem solving skills.
  • Ability to build collaborative relationships.
  • Mentorship skills.
  • English proficiency, both oral and written

Additional Skills That Could Set You Apart:

  • 5+ years applicable experience and demonstrated success / knowledge.
  • 3+ years of specialized / industry experience.
  • Bachelor Degree preferred.
  • Customer service and/or application support experience, minimum 1 year
  • ERP software experience (end user or experience working for a software vendor)