General information

Office (s)
Solon, OH
Date Published
Monday, April 25, 2022
United States
Job ID
Information Technology

Description & Requirements

System Ops Analyst, IT

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.

About the Role:

The IT System Operations Analyst assists, monitors, and provides support to both client and internal requests.  They will be responsible for implementing solutions, analyzes issues, and provides recommendations for improvements to application and infrastructure.

What You’ll Do:

  • Troubleshoot in a Windows and Microsoft SQL based environment (AD, SQL, etc.) and provide support to internal and external customers.
  • Manage virtualized servers and their underlying infrastructure running VMware ESXi and PURE storage.
  • Participate in initiatives to migrate co-location infrastructure to the public cloud (Azure).
  • Management of application(s) in the above environments.
  • Follow and leverage operational policies and procedures set forth by Epicor related to the Epicor EDI business.
  • Participate and help lead multiple concurrent projects with various development and product groups.
  • Must work well with a geographically disperse team. 
  • Participate in occasional scheduled/unscheduled after-hours work.

What You Need to Succeed:

  • 3+ years applicable experience working with technology in infrastructure, networking, storage, and virtualization.
  • 2+ years of specialized/industry experience.
  • Bachelor’s degree (or equivalent experience).

Additional Skills That Could Set You Apart:

  • Experience in EDI Industry and Environments.
  • Experience in back-end integrations.
  • Experience with Public Cloud and migrating between Private/Public Cloud.
  • Examples of previous experience automating repeatable tasks.

Why you should click apply:

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.    


Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.