General information

Office (s)
Remote, US
Date Published
Tuesday, August 2, 2022
United States
Job ID
Global Support

Description & Requirements

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:
The Technical Application Specialist diagnoses, troubleshoots and documents core software and data issues. This role also creates customer facing knowledge documentation. 

What You’ll Do:
Provide excellent analytical, written, and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing product knowledge.
Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers. 
Creates customer facing and internal knowledge documents. 
Addresses concerns brought up by other departments such as customer experience or sales. 

What You Need to Succeed:
Strong knowledge of Microsoft SQL, ERP applications or analytical tools.
Ability to effectively communicate both verbally and in writing.
Experience in customer support.
Accounting background and experience.
Inventory Management experience.
Knowledge of financial, manufacturing, retail, or distribution business processes
Database administration, installation, and configuration experience

Additional Skills That Could Set You Apart:
SaaS or e-Commerce experience.
ERP experience.

Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.

“Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”