General information

Office (s)
Budapest, HUN
Date Published
Thursday, July 14, 2022
Job ID
Global Support

Description & Requirements

A career opportunity has arisen for an Application Support Analyst to join our EMEA Support Team based in Budapest, Hungary.

The purpose of the role is to respond and resolve customer requests for assistance with our ERP Tropos solution (a process manufacturing product) as part of Level 2 Support. You will be required to meet the levels of service agreed with the customer, demonstrate Epicor values and improve customer satisfaction.

This will also include liaising with customers via email or phone to ensure swift resolution of the problem.

What You’ll Do:

The successful candidate will have a background in Support or Helpdesk and ideally have:

• Previous software support experience gained in a Support environment identifying, resolving software issues eg. Technical upgrades, monitoring system capacity, server support/maintenance

• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing

What You’ll Need to Succeed:

• Good verbal and written English language skills with an excellent telephone manner is essential

• Experience of call tracking systems and Support procedures

• Experience of working with Microsoft Office applications

Skills That Will Set You Apart:

• Experience with Supply Chain Management processes is an advantage

• Experience of working in a Manufacturing environment or experience supporting Manufacturing customers

• Knowledge of ERP Systems e.g. Tropos, JDE, Navision, SAP, Epicor ERP

• Basic SQL/Oracle knowledge is an advantage

• University education (Degree or equivalent)

Working Hours:

The working hours are 9:00-18:00 CET

In return you can expect a great company atmosphere along with a competitive salary and benefits.