Epicor

Role Summary/Purpose: 

This position will be based in our India Technology Center, located in Bangalore, India. Our support organization is focused on customer satisfaction and comprised of highly skilled and well-motivated Support Analysts. As a Sr EDI technical analyst, you should have EDI industry knowledge and understanding the process of electronically exchanging business documents in a standard format. We offer an open and supportive environment where you can be yourself and develop your career in a creative and dynamic setting where new opportunities are as accessible to you as your leadership team is.

Job Requirements: 

• Knowledge of various file transfer protocols/ communication protocols: FTP, FTPS, SFTP, AS2. 

• Knowledge of various EDI standards: ANSI, X12, EDIFACT. 

• Should know EDI Transaction Flow and EDI structure. 

• Mapping experience/Understanding the Maps which are already built. 

• Set up new EDI transactions for new customers and monitor existing EDI transactions from trading partners. 

• Investigate recurring EDI issues from all customers and identify a solution to prevent future. 

• Guide customers to appropriate EDI solutions that work well for their system. 

• Testing and debugging the system. 

• Knowledge on how EDI integrates with ERP. 

• Implementation & onboarding a new partner. 

• Time spent creating documentation of any kind (whether it is for internal purposes, or for client use) 

• Research and resolve inquiries by using Knowledge Base, enhanced troubleshooting skills, partnering with team members, or by recreating the issue in test environment. 

• Team player with the ability to work independently. 

• Strong, clear, and professional communication skills, both written and verbal. 

• Documents that are commonly worked on: 810, 820, 850, 855, 856, 860, 997, etc.,

You will have ideally: 

• Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel. 

• Ability to effectively communicate both verbally and in writing. 

• Customer experience skills, and the desire to help them. 

• Strong problem-solving and troubleshooting skills. 

• Experience in MySQL/MSSQL will be a value add to this role. 

• 4-6 years of applicable experience and demonstrated success/knowledge. 

• Any B.E. degree or a Masters / bachelor’s in computer science if non-engineering.

We offer a clear career path within the Customer Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us. 

Location: Bangalore 

Shift Timings: 5:30pm-2:30am IST