General information

Office (s)
Melbourne, VIC
Date Published
Sunday, October 31, 2021
Country
Australia
Job ID
19124
Function
Global Support

Description & Requirements

About Us:

Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

An Application Support Analyst at Epicor enjoys analysing customer issues, both big and small. You’ll rapidly assess, diagnose, and troubleshoot application inquiries to solve customer challenges. As a member of our global support team you will aim for excellence and efficient resolutions.

Your days will be filled with helping our customers identify and troubleshoot application support incidents via service ticket or e-mail. You’ll also design plans to help avoid problems in the first place. You’ll work to identify patterns in application issues and figure out ways to stop them in their tracks.

What You’ll Do:

  • It’s all in the name. You’ll analyse customer inquiries to solve problems and develop plans to solve for large scale issues
  • Maintain a steady influx of service tickets while prioritising the most critical
  • Act as liaison between end user and appropriate internal sources
  • Maintain, refine, and troubleshoot challenges with existing software to make sure it’s up to code (see what we did there?)
  • Provide feedback to our product team in order to continuously evolve our product suite

What You Need to Succeed:

  • 1 - 5 years of experience in implementing and supporting solutions as well as driving change.
  • You are service obsessed with a proven track record of managing priorities in a complex support environment
  • A self-starter mentality with a collaborative, team-player work ethic
  • You are analytical with an ability to absorb new technologies and features and think outside of the box
  • ERP software experience (end user or experience working for a software vendor)
  • Industry experience with Aged Care, Supply Chain/Manufacturing, Accounting, terminology, processes, operations.
  • English proficiency, both oral and written

Why you should click “Apply”:

In a role like the Application Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

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