General information

Office (s)
Budapest, HUN
Date Published
Thursday, May 5, 2022
Job ID
Global Support

Description & Requirements

About The Role:
A new opportunity has arisen to join our existing EMEA technical support team in Budapest. 
You will be a self-starter who possesses strong problem solving, analytical and communications skills, who must be a team player and work closely within a small team.  
Appropriate training will be provided where necessary. 

What You'll Do
-Learn our flagship Kinetic solution from a technical/tools perspective 
-Respond to customer calls in a professional manner, providing appropriate solutions and advice 
-Interact with customers in performing complex testing, support and troubleshooting technical functions remotely. 
-Ensure service level targets are maintained and adhered to 
-Attend relevant Epicor product training courses, in-line with our internal certification scheme 
-Create and update knowledge articles and videos to empower our customers to self-help 
-Manage support servers and databases. 
Essential experience ( any of the below ):
-Windows Server and Microsoft technologies knowledge 
-General Networking and security knowledge 
-Database admin knowledge of MS SQL 
Nice to have skills: 
Previous experience in a technical support role 
2+ years of troubleshooting software and/or server issues 
Familiarity with Cloud Computing (Azure) 
SQL Scripting knowledge 
SSRS administration experience 
IIS administration experience 
MS Active Directory expertise 
ERP, Manufacturing or Accounting software experience 
Experience in video editing/creation 

Please note that this is an office bound role, where you will be expected to work on site between the hours of 9am and 5.30pm. Two days per week can be done from home after the training period.