General information

Office (s)
Manchester, UK, Remote, UK
Date Published
Tuesday, July 12, 2022
Country
United Kingdom
Job ID
21220
Function
Global Support

Description & Requirements

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers. 

Technical Application Specialist  – Warrington (Hybrid Working)

An exciting opportunity for a Support Analyst has arisen to join a team that is providing support for our global strategic e-commerce solution.

This is an opportunity for a dynamic individual who can demonstrate the aptitude to learn/build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and working as part of a growing global team.

Duties:

·       Respond to client calls in a professional manner, providing solutions and advice where appropriate

·       Ensuring Service Quality levels are maintained

·       Ensuring all issues are handled in a timely manner

·       Reviewing outstanding issues, ensuring clients are kept informed of progress


Desired skills and experience:

·       A background or previous experience in customer support environment

·       Experience in supporting enterprise or other business applications

·       Problem solving working in a multi layered technology stack


The Person

·       Excellent communication/interpersonal skills with strong customer facing skills

·       Ability to effectively communicate technical details to all audiences

·       Collaborate across teams to identify root cause for technical issues and drive technical issues through to resolution

·       Must be a self-starter who can work independently as well as in a team

·       To be part of the on-call rotation team and work off hours as required

·       Must have a firm grasp of English – verbal and written

 

Nice to have but not essential:

·       Previous experience of supporting Magento eCommerce or any out of the box e-commerce solution

·       Understanding of web technologies; NGINX

·       Knowledge/experience of HTML or CSS

·       Understanding of SSL certificates and encryption fundamentals

·       Familiarity with Unix/Linux fundamentals

We look forward to hearing from you and wish you the very best of luck with your application.

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