General information

Office (s)
Budapest, HUN
Date Published
Wednesday, September 7, 2022
Country
Hungary
Job ID
21609
Function
Global Support

Description & Requirements

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.


What You’ll Do:

The Technical Application Specialist diagnoses,

troubleshoots, repairs and debugs software, network

systems and/or hardware. Documents and escalates issues

as necessary.


- Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.

- Follows procedures to troubleshoot client-server software application issues that may

involve Microsoft SQL, web service, Android/IOS devices.

- Responds to situations where standard procedures have failed to isolate or correct

system or software failures through customer-centric interpersonal skills and providing

technical product knowledge.

- Stays up-to-date with software updates and/or changes to be able to provide timely and

accurate solutions to customers.

- Assists with system setup, configuration, and/or use of programming and integration

tools and techniques that aid in the customization, extension and integration of products.

- Addresses concerns brought up by other departments such as customer experience or

sales

- Assists in mentoring other team members.

- Contributes and uses department's knowledge base articles and FAQ's

What You’ll Need to Succeed:
Customer experience skills

Knowledge of specific system application fundamentals and business processes

Knowledge of supporting 3rd party products, using reporting tools, integrated tools, Microsoft office

Strong problem solving and troubleshooting skills

Experience in a support environment with high call volumes desired.

Skills That Will Set You Apart:
•          Experience with Supply Chain Management processes is an advantage
•          Basic SQL/Oracle knowledge is an advantage

Working Hours:
The initial working hours is between 9:00-18:00 CET


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