General information

Office (s)
Kuala Lumpur, MYS
Date Published
Wednesday, August 16, 2023
Country
Malaysia
Job ID
22559
Function
Global Support

Description & Requirements

The Job:

An exciting opportunity for a Support Analyst has arisen to join a team that is providing support for our global strategic e-commerce solution.

 

This is an opportunity for a dynamic individual who can demonstrate the aptitude to learn/build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and working as part of a growing global team.


Duties and Responsibilities:

  • Respond to client calls in a professional manner, providing solutions and advice where appropriate
  • Ensuring Service Quality levels are maintained
  • Ensuring all issues are handled in a timely manner
  • Reviewing outstanding issues, ensuring clients are kept informed of progress


Knowledge Skills & Abilities:

  • A background or previous experience in customer support environment
  • Experience in supporting enterprise or other business applications.
  • Problem solving working in a multi layered technology stack
  • Excellent communication/interpersonal skills with strong customer facing skills
  • Ability to effectively communicate technical details to all audiences
  • Collaborate across teams to identify root cause for technical issues and drive technical issues through to resolution 
  • Must be a self-starter who can work independently as well as in a team
  • To be part of the on-call rotation team and work off hours as required.
  • Must have a firm grasp of English – verbal and written.

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

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