General information

Office (s)
Manchester, UK
Date Published
Wednesday, September 13, 2023
United Kingdom
Job ID
Global Support

Description & Requirements

Technical Application Specialist – Warrington (Hybrid)

The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software. Documents and escalates issues as necessary.

Duties & Responsibilities 

  • Respond to client calls in a professional manner, providing solutions and advice where appropriate
  • Resolving incidents raised by external customers at 2nd Line and liaising with 3rd Line development for problem resolution
  • Ensuring Service Quality levels are maintained
  • Ensuring all issues are handled in a timely manner
  • Reviewing outstanding issues, ensuring clients are kept informed of progress

Knowledge Skills and Abilities 

  • A background or previous experience in 2nd line Application Support
  • Proven experience in supporting ERP applications with external customers
  • Familiarity with Windows operating system and Windows Server 2012 onwards
  • Experience in using SQL


  • 3+ years applicable experience and demonstrated success/knowledge.
  • Industry knowledge/experience.

Nice to Have

  • Database administration, installation and configuration experience Knowledge/experience Crystal Reporting

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.