General information

Office (s)
Budapest, HUN
Date Published
Friday, October 13, 2023
Job ID
Global Support
Jelinkova, Alena

Description & Requirements

Technical Application Specialist

The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary.

What you will be doing:

  • Conferring with customers via support system, email or phone to diagnose application and or system defects by troubleshooting and testing solutions, fully document and escalate if necessary.
  • Prioritize cases and keep them up to date on the Call Logging System
  • Communicate updates effectively and promptly to the customer.
  • Collaborate with the development team to report defects that have been replicated on internal environments.
  • Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
  • Contributes and uses department's knowledge base articles and FAQ's.

What you will likely bring:

  • Ability to effectively communicate both verbally and in writing using the English Language
  • Customer service experience skills
  • Knowledge of specific system application fundamentals and business processes
  • Strong problem solving and troubleshooting skills
  • Experience in a support environment with high call volumes desired with first line or equivalent Second Line Experience
  • 3+ years applicable experience in customer support for ERP software
  • Industry knowledge/experience
  • Experience with MRP processes
  • Experience with writing SQL queries to return data from customer tables

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.