General information

Office (s)
Budapest, HUN
Date Published
Tuesday, February 6, 2024
Job ID
Global Support
Jelinkova, Alena

Description & Requirements

Technical Application Specialist

The Technical Application Specialist diagnoses, troubleshoots and test solutions in Kinetic/ ERP product in financial area, documents and escalates issues as necessary.

What you will be doing:

  • Confers with customers via email or chat to diagnose system problem, troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
  • Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing functional product knowledge.
  • Usage of financial/ accounting knowledge in resolving clients' (CSF) issues in ERP Financial area. 
  • Communicating system malfunction issues with Development Team and providing clients with timely updates on correction delivery.
  • Stays up-to-date with ERP software updates and/or changes to be able to provide timely and accurate solutions to customers.
  • Addresses concerns brought up by other departments such as Product management, Professional Services or Sales.
  • Assists in mentoring other team members.
  • Contributes and uses department's knowledge base articles and FAQ's.

What you will likely bring:

  • Experience in working with ERP System
  • Knowledge of specific system application fundamentals and business processes
  • Ability to effectively communicate both verbally and in writing
  • Customer experience skills
  • Strong problem solving and troubleshooting skills.
  • 3+ years applicable experience and demonstrated success/knowledge.
  • Knowledge of financial, manufacturing, retail or distribution business processes.
  • Knowledge of Microsoft SQL would be beneficial.

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer.