General information

Office (s)
Austin, TX, San Francisco Bay Area, CA
Date Published
Tuesday, August 9, 2022
Country
United States
Job ID
20697
Function
Global Support

Description & Requirements

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:
The Technical Support Specialist is responsible for troubleshooting, diagnosing, and resolving diverse issues combining strong technical, communication skills and advanced business knowledge. Proactively recommends process improvements.

What You’ll Do:
Responsible for addressing customer issues and questions. Communicates to the customer via phone, email or chat through customer-centric interpersonal skills and providing technical product knowledge.
Resolves customer issues with POS, inventory management, purchasing and receiving with the focus on accounting.
Follows procedures to troubleshoot client-server software application issues.
Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Proactively recommends process and strategy improvements and works with other team members to obtain solutions.

What You Need to Succeed:
Ability to learn new technologies and industries quickly
Strong knowledge of ERP applications or analytical tools.
Ability to effectively communicate both verbally and in writing.
Knowledge of general business processes. 
Experience in customer support.
Accounting background and experience.

Additional Skills That Could Set You Apart:
Experience in automotive industry or automotive enthusiast. 
SaaS or e-Commerce experience.
ERP experience.


Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.

“Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status.”

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