General information

Office (s)
Budapest, HUN
Date Published
Thursday, August 24, 2023
Country
Hungary
Job ID
22536
Function
Global Support

Description & Requirements

Technical Systems Associate (Service desk)

The Technical Systems Associate actively listens to and enables customers with solutions to common technical problems, documents and escalates as necessary.

Job responsibilities:

  • Assists customers via web portal, phone, email or chat to identify technical problems to fully document, understand the issue being reported, and gather the necessary information to either resolve or escalate.
  • Respond immediately to customer calls in a professional manner, providing appropriate solutions and advice.
  • Interact with customers in performing testing, support and troubleshooting technical functions remotely.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Follow standard practices and procedures to solve problems.
  • Assists with system setup, configuration and testing following detailed instructions.
  • Must be able to analyze situations of the type from which answers may be readily obtained by effectively applying professional concepts/techniques.
  • Documents recurring technical issues to support product quality programs.

What you will likely bring:

  • Good technical skills with a strong desire to learn
  • Customer service experience
  • Ability to effectively communicate both verbally and in writing.
  • Basic problem solving and troubleshooting skills.
  • Good PC skills (including email communication, Windows PC navigation, configuration, settings, and ability to research via the web)
  • Fluent English, both oral and written (Ability to communicate technical information to non-technical audiences.)
  • Ability to work from only general instructions on routine work.
  • Ability to work within a team environment.
  • Ability to build strong customer relationships and delivering a best-in-class customer experience.

The Global Support Team 

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. 

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

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