General information

Office (s)
Remote, Finland
Date Published
Friday, April 8, 2022
Country
Finland
Job ID
20513
Function
Professional Services

Description & Requirements


Location: Remote (Candidates can be based remotely anywhere in Finland for this role)

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

The Senior ERP Consultant - Technical,  serves as trusted partner and leader in client facing projects with responsibility for the installation and successful delivery of Epicor applications. Acts as primary technical point of contact for clients and other project team members by performing tasks related to implementations, upgrades, conversions, and recoveries.

Duties & Responsibilities:

  • Contribute on ensuring consistent and high standards of service delivery.
  • Foster relationships with our customers to obtain a deep understanding of customers needs and environments.
  • Define and document implementation technical requirements.
  • Provide technical guidance and support to field engineers, technicians, and applications support personnel in diagnosing, troubleshooting, repairing and debugging software and computer, network and/or wireless systems.
  • Configure, document, and test software
  • Monitor and facilitate customer adoption of product solutions and functionality.
  • Is the key advocate of the customer by owning and driving resolution on escalated customer issues, working with project managers and other functional leaders.
  • Meet utilization targets and complete project deliverables on time
  • Leads technological improvements on large projects.

Benefits on joining Epicor:

  • Flexible terms, with ability to work (fully) remotely
  • Comprehensive training options and growth potential for career development at Epicor 
  • Opportunity to work with the latest technology and cloud-based enterprise software
  • The pleasure to work within motivated colleagues and in highly integrated international team.
  • Opportunity to work with global and market leading organizations/customers
  • The possibility to work on wide variety of interesting projects and international assignments
  • An attractive compensation & benefit package

Knowledge, Skills & Abilities:

  • Knowledge of server, hardware, and network technology
  • Strong analytical and problem-solving skills with ability and desire to learn new technology 
  • Ability to build strong relationships with customers and participate in discussions with business and technical leaders.
  • Customer centric, results oriented, self-starter and able to work independently.
  • Strong listening, verbal and written communication skills, including virtual presentations.
  • Data-driven with a commitment to process; drive/track consistent engagement process.
  • Ability to travel up to 50%
  • Previous experience on working with ERP software and cloud-based solutions.
  • Knowledge of coding languages.
  • Experience on integrations and cloud-based technologies.
  • Fluent in Finnish and English.

Qualifications:

  • 5+ years applicable experience and demonstrated success/knowledge
  • 2+ years of specialized/industry experience
  • M.Sc. or B.Sc. in e.g. Mechanical or Electrical Engineering, Automation, Applied Mathematics, Computer Science, or similar.

https://jobs.epicor.com/

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