General information

Office (s)
Bangalore, IND
Date Published
Thursday, June 2, 2022
Country
India
Job ID
20937
Function
Professional Services

Description & Requirements

Technology Consultant - ECM


Job Title: Technology Consultant – 
Location(s): Bangalore India


EPICOR…
Our Mission: Be the leading provider of industry-specific business software that drives growth and profitability for our customers.

EPICOR SOFTWARE CORPORATION is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

Epicor is recognized as “visionary” for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-based solution. This strategy has enabled Epicor to continually adapt to the latest technologies available, while allowing customers to protect their investment. Utilizing Web services, Epicor helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.

With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional, and global business demand.

This position is responsible for providing consulting service using the Epicor Tools & Products. Consulting services are provided to customers via telephone and through Epicor’s web-based support application as well as onsite.

Responsibilities:

  • Gather requirements and Prepare Technical and Design Specifications
  • Configure Epicor products as per the needs of the customer
  • Install the product and deploy the configurations on to customer environment.
  • Invest time in learning the customer’s business to ensure a successful implementation 
  • Conduct end-user and administration training as the software backend subject matter expert 
  • Track all user issues and inquiries, maintaining close contact as you guide customers to a successful launch 
  • Maintain expertise of the products you serve through knowledge sharing, training, and mentorship 
  • Fluent in English language, with the ability to document tasks performed in a clear defined manner.
  • Dependable and punctual with ability to follow issue at hand and perform duties accordingly.   This is not a position for someone looking for documented steps of 1, 2, 3 etc.  Individual will need to be able to think a problem through and do some troubleshooting if required.

Qualifications/Requirements:

·       Bachelor’s Degree in Computer Science (preferred), Information Systems or related field.

·       Should have Business Analysis skills

·       Position requires very good business communication

·       Working knowledge of SQL

·       Knowledge of ERP systems /functionality is a plus

·       Programming experience in C#, .Net, SSRS Reports or any other programming language is a plus

  • 2 – 4 years of customer facing experience

#LI-ZB1
#Hybrid