General information

Office (s)
Remote, US
Date Published
Tuesday, November 29, 2022
Country
United States
Job ID
21470
Function
Professional Services

Description & Requirements

About Us:

We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer’s ambitions, whether to grow and transform or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses. 


Job Summary:

The Technology Consultant serves as trusted partner and leader in client facing projects with responsibility for the installation and successful delivery of Epicor applications. Acts as primary technical point of contact for clients and other project team members by performing tasks related to implementations, upgrades, conversions, and recoveries.


Duties & Responsibilities:
  • Build relationships with our customers to obtain a deep understanding of customer needs and environments.
  • Define and document implementation technical requirements.
  • Provide technical support to field engineers, technicians, and applications support personnel in diagnosing, troubleshooting, repairing and debugging software and computer, network and/or wireless systems.
  • Configure, document, and test software, MS GP base installations, BisTrack Add-on installations, BisTrack Credit Card implementations, BisTrack Offline implementations, BisTrack performance and troubleshooting
  • Be the key advocate of the customer by owning and driving resolution on escalated customer issues, working with project managers and other functional leaders.
  • Meet utilizations targets and complete project deliverables on time./Cloud installation and upgrades.


Knowledge, Skills & Abilities:

  • Windows Server familiarity including installing roles and features, investigating Windows event logs, terminal server installations, active directory\domain understanding, and general monitoring
  • General SQL Server knowledge, SQL Server Installations, SQL Query ability, SQL Security and SQL Agent jobs
  • General IT knowledge including software Installations, troubleshooting, VPN Client configurations, printers and misc. peripherals


Qualification:

  • 3+ years applicable experience and demonstrated success/knowledge
  • 2+ years of specialized/industry experience
  • Bachelor’s degree preferred (or equivalent experience)
  • SQL DBA - strong knowledge of SQL architecture, SQL performance monitoring, SQL Query proficiency, and Data enhancements (Indexing – Statistics – etc.)
  • IT Certifications - A+, Network+, Windows Server, Windows SQL

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will haveall new opportunitiesfor internal mobility,to develop and sharpen your skills, and to work interdepartmentally on a global level.  Check out what some of our employees are saying about internal mobility at Epicorhere.  

FOLLOW US ON LINKEDIN - http://www.linkedin.com/company/epicor-software-corp

At Epicor, we strive to create a welcoming, inclusive, and diverse workplace every day. Bring the whole and real you—that’s who we’re interested in. If you’re interested in this role but your experience and current skillset don’t match every qualification of the job description, that’s okay! We encourage you to apply anyway. Learning and sharing our knowledge keeps us all moving forward. You just might be the right fit and gain new skills new along the way.

#LI-TO1 #LI-REMOTE