Job Title: Sales Support Specialist
Location(s): Austin, TX
Requisition Number: 19001787
Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.
Will work closely with Customer Account Managers and customers currently utilizing Epicor Software. The Sales Support Specialist will be responsible for providing sales related support to both customers and CAMs. The emphasis is on supporting the CAM sales team in their sales efforts to meet AOP. This person will understand the current sales strategies as well as internal processes and departments involved in the sales and support to customers. This person is to maintain a high level of contact throughout the sales team and associated departments, with the goal of allowing the CAMs to maintain focus on strategic steps of the sales cycle. The role requires you to work with the internal Epicor teams to help with timely resolution of customer concerns. Conduct research across multiple internal teams/systems, and provide information to the client and internal Epicor teams, helping to ensure customer satisfaction.
This position will contribute to the execution of sales plans to achieve quarterly sales/business objectives.
Answering incoming calls, data entry
Investigating and responding to inquiries regarding sales orders and responding to both employee and customer inquiries.
Update Salesforce.com on all customer related activities and opportunities associated with assigned quotes.
Two years of post-high school education or equivalent combination of education and related work experience. Bachelor’s degree preferred
Excellent customer service skills (friendly, courteous, respectful and helpful)
Demonstrates the ability to help solve problems and handle customers in a professional manner
Outlook experience required
Salesforce.com experience preferred
Excellent oral and written communication skills
Ability to interact with employees, customers, and third parties in a professional manner
Must be detail oriented, motivated, and take initiative to improve the customer experience
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