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Senior Director, Corporate Operations at Epicor | Software Careers


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Apply now Job ID 20000033 Date posted Jan. 14, 2020 Austin, Texas Finance

Senior Director, Corporate Operations
About Us
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the Role
Reporting directly to the CFO, the Senior Director of Corporate Operations leads an organization of 70+ which is responsible for all aspects of order fulfillment and procurement at Epicor. Director of Corporate Operations plays a critical role in continuing to transform the operations of Epicor to be the Cloud vendor of choice in the markets we serve. The Operations organization works extensively across functions to continuously enhance our key points of interface with our internal customers, external customers, partners and suppliers.

The Senior Director of Operations should have strong leadership skills and the ability to develop and articulate clear strategic imperatives for the organization’s success.

What You’ll Do
  • Leadership of a 70+ person organization in numerous sites with a large concentration of team members in Austin, Texas and Monterrey, Mexico
  • Direct management of a leadership staff of 7
  • Critical functions in the Operations Organization include:
    • Maintenance and support of the Configure Price Quote (CPQ) tool for all Sales Channels globally including the completion of recently launched Apttus companywide CPQ migration
    • Price list maintenance
    • business administration and reporting
    • Sales support
    • Operationalize new product introduction and SKU creation
    • Order management
    • Customer licensing and registration
    • Order fulfillment and hardware/software delivery
    • Hardware repair logistics
    • 3rd Party software purchasing and delivery
    • Procurement (direct and indirect spend)
    • Supply chain planning
    • Sales order billing
    • Global travel policies and programs
  • Drive operational excellence - Execute against a variety of initiatives which continually improve efficiency and effectiveness of Epicor operations
  • Prioritize operational and systems work, evaluate, approve, and optimize implementation for new business models
  • Manage and report on robust operational metrics that can improve our ability to meet both long and short-term goals
  • Continually improve policies and processes to maintain industry recognized leadership for a world class operations function
  • Lead the operations organization to maintain a high level of engagement and development of the employee population

What You Need to Succeed
  • Minimum of 15+ years progressive experience leading large operations functions, preferably in a software company
  • Ability to work in a dynamic, fast paced, growing company where adaptability is imperative
  • Strong prioritization skills
  • Acquire deep understanding of industry, products and customers
  • A motivational leader who inspires great outcomes
  • A collaborative team player who is also able to stand ground on critical issues which affect customers or the operational performance of the company
  • Ability to simplify complex processes
  • Ability to build strong relationships with cross-functional partners
  • Ability to gain great insights from data and information
  • Ability to make timely business decisions without full information
  • Strong team leader, recruiter, and developer of talent. A great coach and mentor that empowers their team
Primary location: Austin Texas United States
Senior Director, Corporate Operations

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