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Sr. Key Account Manager – Automotive at Epicor | Software Careers


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Apply now Job ID 19000803 Date posted Aug. 05, 2019 Austin, Texas Sales

Job Title: Sr. Alliance Specialist-Automotive After-market

Requisition Number: 19000803

Location(s): US, Remote

Company Overview:

Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.

Role Summary/Purpose:

Responsible for developing long-term relationships with each of your assigned customers - connect with key decision makers, stakeholders, and executives inside these customers. Work with the customers to ensure our products are being utilized effectively and efficiently. Identify organic revenue growth opportunities year over year. Provide timely support to internal projects involving Epicor products to ensure successful delivery of the solution.

Essential Responsibilities:

  • Lead contact for customer

  • Build and maintain strong relationships throughout the customer’s organization

  • Develop a trusted advisor relationship with key stakeholders and executive sponsors

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Communicate clearly the progress of programs to both Epicor Automotive Management and key customer stakeholders

  • Develop key customer meeting schedule with customer, hold meetings, get appropriate Epicor resources to meeting, document and follow up on action items

  • Develop key goals and metrics for each customer

  • Identify and grow revenue opportunities (white space)

  • Assist with high severity requests or issue escalations as needed

  • Document management – contracts, billing, rebates (if applicable), etc.

  • Travel up to 20% of the time


  • Strong written and verbal communication skills

  • Be able to build and develop relationships throughout the customers organization

  • Strong problem solving skills

  • Be able to develop strategic goals and metrics for each customer

  • Good negotiation skills for contract discussions and overall management of the customer

  • Automotive Aftermarket experience is a plus


Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

Primary location: Austin Texas United States
Sr. Key Account Manager – Automotive

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