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Technical Support Analyst – (Global Cloud Service Support Team) at Epicor | Software Careers


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Apply now Job ID 20001607 Date posted Oct. 16, 2020 Bratislava, Bratislava Information Services
Technical Support Analyst – (Global Cloud Service Support Team)
Location: Bratislava, Slovakia

An exciting opportunity has arisen for a Technical Support Analyst to join a global leader delivering business software solutions to the manufacturing, distribution, retail and services industries.

About Us:
With nearly 40 years of combined experience serving midmarket organizations and divisions of Global 1000 companies, the company has more than 20,000 customers in over 150 countries. With a history of innovation, industry expertise and passion for excellence, they inspire customers to build lasting competitive advantage. The company provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in Texas, with offices and affiliates worldwide

The Role:
As a Technical Support Analyst, working from our offices in Bratislava you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as world class enterprise software service organisation.

What you’ll do:
Be part of a ‘Global Cloud Service department’, while being an Epicor employee.
Work according to the Epicor Standard Operating Procedures and relevant customer processes
Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
Receive and analyse inquiries from customers and users.
Investigate and analyse reported users problems
Respond to users questions related to supported systems and processes.
Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
Maintain and support Epicor CRM software in its full scope
Troubleshooting and fixing issues from operational and infrastructure point of view
Coordinate with the customers on solutions to be completed at the customer’s site.
Provide training to end users when required.
Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.
What you’ll need to succeed:
Good knowledge of computer technology.
Consulting and/or support experience
Good verbal communication skills with English Language
working in an international support team experience
Enthusiasm and willingness to learn and develop
Consulting and/or support experience
Experience in a multinational environment is an advantage.

Essential technical skills:
Microsoft Server Products/Services
Windows Administration
Application Support/deployment
Basic Network knowledge
Window Server 2012 Server and SQL Server knowledge
Scripting Skills

Technical Skills that will set you apart:
Microsoft Azure
Transport Layer Security [TLS]
Server-Side Printing
File Transfer Protocol [FTP]
PowerShell scripting
ERP [Epicor, SAP, Oracle, Microsoft Dynamics, Infor, Sage or other similar system]
Experience with ticketing and monitoring systems is an advantage
Experience working with an ERP products is an advantage

Nice to have Technical Knowledge/Skills:
Parallels RAS
Orion SolarWinds
Veritas NetBackup
SAP Crystal Report

Working Time: In this position you will typically work between the hours of 8am to 5pm Monday to Friday, along with weekends support on a rotation basis per month.

Why Apply:
In a role like the Technical Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

Epicor is proud to be an Equal Opportunity / Affirmative Action Employer

Primary location: Bratislava Bratislavsky kraj Slovakia
Technical Support Analyst – (Global Cloud Service Support Team)

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