Due to exciting growth of the company, we are searching for hard-working, driven candidates for our already successful Managed Services team. This is an excellent opportunity to gain professional business experience, and work for a company that offers its employees a fun, but professional team environment. We also offer plenty of room for advancement.
- Gaining knowledge on a robust, globally-used ERP solution
- Growing technical and functional knowledge and skills used in ERP software: VB, MSSQL, functional troubleshooting, global customer interaction
- Career advancement into senior role, or into career paths including Business Analyst, Consultant
- Serves as the first point of contact for our customers in managing any issues with their ERP software
- Troubleshooting, diagnosing and resolving customers’ issues, including database checking, issue replication, and debugging
- Respond to client calls in a professional manner, providing solutions and advice where appropriate.
- Reviewing outstanding issues, ensuring clients are kept informed of progress.
- Provide service deliverables according to SLA
- Provide user training as and when required
- A Bachelor's degree or equivalent
- Knowledge in Crystal Report, SQL scripting and VB or VB.net
- Fluent in English (spoken and written ) with knowledge of Mandarin a plus
- Able to multitask and work under pressure
- Proactive with good analytical and problem-solving skills
- Good Accounting Experience (ERP systems or any accounting software)
- Excellent interpersonal and communication skills
- Must be service and customer orientated
- Team player
- Able to work with minimum supervision
- Required to work on public holidays on rotational basis
- Previous Consulting or Support experience will be helpful
- Minimum 3 years of relevant working experience in similar role
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