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Business Operations Specialist at Epicor - Software Careers


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Apply now Job ID 21000756 Date posted Jun. 10, 2021 Kuala Lumpur Sales

About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the Role:
Epicor utilizes state-of-the art systems to produce sales quotes of its ERP products.  These systems enable users to configure and price highly complex sales proposals. 
The Sales Operations Rep has ownership of the support, administration and maintenance of these quoting systems. In addition, the Rep is responsible for the design, implementation and enforcement of rules of engagement that govern business operations supporting the worldwide sales organization.


What You’ll Do:

  • Maintain and update client records on a regular basis.
  • Route and monitor client contracts throughout the entire delivery, training and billing process; or research and resolve licensing change requests and issues from identification to resolution.
  • Process licensing requests; monitor, and resolve account, contract process, and/or licensing and financial discrepancies.
  • Audit internal operations databases for consistency and prepares reports from databases.
  • Schedule product deliveries, installation, training and licensing as well as final invoice reviews.
  • Train sales team on the use of sales quoting tools and provide ongoing user support.
  • Perform administration and maintenance of quoting tools, forms and reference documents.
  • Collaborate with Product Marketing, Product Management, Business Operations and other teams to ensure readiness of quoting tools to support new product releases and/or updates.
  • Performance any other ad-hoc duties as assigned. 

What You Need to Succeed:

  • At a minimum a high school diploma or equivalent. A university degree or at least some university-level education, although not required, is preferable.
  • 3 to 5 years of experience within sales administration or sales support.
  • Operate effectively in a fast-paced, multi-task work environment.
  • Self-starter; ability to perform consistently with low levels of direction, desire to self-learn technical skills, who can maintain extreme attention to detail, & ensure timely, accurate execution of assigned tasks.
  • Experience working with Sales teams.
  • Highly driven individual with an execution focus & a strong sense of urgency.
  • Willing to go the extra mile with a strong work ethic; self-directed & resourceful.
  • Ability to manage effectively & efficiently multiple tasks & priorities.

Additional Skills That Could Set You Apart:

  • Fluent in written and verbal English, Knowledge of Mandarin would be helpful. 
  • Quickly learn and utilize software applications including CRM, CPQ, Financials, ERP and Microsoft Office Suite
  • Adapt in dynamic work environment, prioritize tasks and self-manage workload
  • Work both independently and as part of a team


Primary location: Kuala Lumpur Selangor Malaysia
Business Operations Specialist

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