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Apply now Job ID 18001095 Date posted Mar. 08, 2019 Kuala Lumpur Customer Support

EPICOR…Our Mission: Be the leading provider of industry-specific business software that drives growth and profitability for our customers.


Epicor is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.


Epicor is recognized as “visionary” for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-based solution. This strategy has enabled Epicor to continually adapt to the latest technologies available, while allowing customers to protect their investment. Utilizing Web services, Epicor helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.


With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional, and global business demand.


Job Role:

To be based in our Asia Pacific Regional Support Centre, located in Selangor, Malaysia; our support organization is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. Your primary job function is to provide Application support via phone & email to customers of our award winning ERP solutions.


• Respond to client calls in a professional manner, providing solutions and advice where appropriate.

• Ensuring Service Quality levels are maintained.
• Ensuring all issues is handled in a timely manner.

• Reviewing outstanding issues, ensuring clients are kept informed of progress.

• Attending relevant Epicor training courses, in-line with our internal certification scheme.


Ideal Candidate Profile:

• Fluent (written and spoken) in English
• Support or consultancy experience

• Minimum 2 years of experience in computer based accounting and/or ERP system

• Proven basic accounting knowledge.
This will be a plus:

• Knowledge/exposure to Manufacturing Planning and Control (MPC), production environment, understands manufacturing concepts, terminology, operation; process and procedures will be considered valued

• MS-SQL, Microsoft OS, or additional technical knowledge on network environments and/or operating systems will be highly valued.

Please visit www.epicor.com

Epicor is proud to be an Equal Opportunity / Affirmative Action Employer


Primary location: Kuala Lumpur Selangor Malaysia
Financial ERP Support (ANZ Region)

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