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Sr ERP Technical Support Analyst at Epicor | Software Careers


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Apply now Job ID 18001058 Date posted May. 03, 2018 Kuala Lumpur Customer Support

Role Summary:

To be based in our Asia Pacific Regional Support Centre, located in Selangor, Malaysia. Your primary job function is to provide Technical support via phone/email/fax:

· Respond to client calls in a professional manner, providing appropriate solutions and advice

· Ensuring Service Quality levels are maintained and adhered to

· Ensuring all issues are handled in a timely manner

· Reviewing outstanding issues, ensuring clients are kept informed of progress

· Attending relevant Epicor product training courses, in-line with our internal certification scheme


  • Fluent (written and spoken) in English
  • Degree in IT (preferred but not essential)
  • MCSE (preferred but not essential)
  • Demonstrated expertise in meeting business needs with technology solutions
  • Familiar with Microsoft Product family
  • Comprehensive knowledge of
  • Microsoft Windows O/S
  • MS-SQL
  • ODBC
  • CrystalReports
  • Citrix / Terminal Server
  • Proven system integration and management capabilities (network connectivity, server administration, troubleshooting)
  • Experience in configuring and maintaining web servers, firewalls, routers etc. (preferred but not essential)
  • Basic accounting knowledge
  • ERP knowledge highly advantageous
  • Minimum of three years related experience

Personal characteristics

· Excellent verbal communication skills

· Service-oriented with ability to prioritize tasks in a stressful environment

· Strong skills for analysis, troubleshooting and problem-solving.

· Ability to work independently with minimal supervision

· Willingness to learn and explore new technologies

Primary location: Kuala Lumpur Selangor Malaysia
Sr ERP Technical Support Analyst

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