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Job ID 18001088 Date posted May. 08, 2018 Minneapolis, Minnesota; Austin, Texas Marketing

Job Title: Marketing Specialist

Requisition Number: 18001088

Location(s): Minneapolis, MN (Preferred); Austin, TX

Company Overview:

Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.

Role Summary / Purpose:

The Epicor Brand and Creative team is seeking an organized, customer service-oriented individual to represent the team as a project coordinator. The selected candidate will help our global team of talented writers, designers, and brand managers to successfully complete a large volume of creative requests from internal customers and support the team’s goals of delivering projects on time and with excellence.

Essential Responsibilities:

  • Receive and review incoming project requests for the Brand and Creative team using web-based request and task management tool (Easy Projects)
  • Coordinate with employee “requesters” located in a variety of departments across the globe and team members—writers, designers, and brand managers—to clarify and deliver on project expectations
  • Become the expert on our Easy Projects system, including reporting and setting up new users/processes
  • Serve as primary point of contact for requesters, particularly on new or upcoming creative project requests
  • Build positive working relationships with requesters, teammates, and vendors
  • Establish metrics for tracking and reporting key metrics
  • Communicate system and process changes to teammates when appropriate in a timely manner
  • Manage the relationship with team members, requesters, and all stakeholders
  • Seek opportunities for process and communication improvements
  • Alert teammates to projects in danger of missing due dates
  • Report issues and escalate them to management as needed
  • Maintain comprehensive project and process documentation
  • Provide training and troubleshooting to employees—both requesters and teammates—on project processes and technology platform (Easy Projects)
  • Maintain training materials and process documentation
  • Work with cross-functional internal teams to operationalize new employee and marketing-specific brand training
  • Coordinate with agency vendors and third parties as needed
  • Assure all finished marketing assets created by teammates and agencies appear in our digital asset management collective (Widen) with appropriate metadata
  • Support various Brand and Creative team initiatives

Qualifications / Requirements:

  • Bachelor’s degree in project management, marketing, communication, or similar fields
  • Previous experience as project specialist, project manager, or traffic coordinator in a professional environment (3-5 years)
  • Previous experience with online task-management tool or similar systems
  • Expert-level proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel, SharePoint) and Adobe Acrobat
  • Exceptional attention to detail
  • Ability to provide superior customer service to diverse requesters and teams under tight deadlines
  • Proficient working on a PC
  • Excellent communication skills, both written and verbal, with individuals at all levels of the organization
  • Ability to tactfully address customer complaints and mitigate conflicts
  • Meticulous attention to detail and commitment to customer service
  • Strong English language skills
  • Experience with ERP or similar enterprise software solutions (MES, MRP, HCM, CRM, etc.) preferred
  • Preference will be given to candidates who also speak Spanish
  • Ability to travel ≤ 10%

FOLLOW US ON LINKEDIN - http://www.linkedin.com/company/epicor-software-corp

Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

Primary location: Minneapolis Minnesota United States
Other location(s): US-Texas-Austin
Marketing Specialist

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