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Business Operations Agent at Epicor | Software Careers


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Apply now Job ID 19001366 Date posted Sep. 04, 2019 Monterrey, Nuevo León Customer Support

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:
You'll be responsible for processing billing inquiry requests from internal and external customers.

What You’ll Do:
  • Requests are logged in the system and worked by the Business Operations Agents or assigned to other people within the company May prepare reports on response time, number of calls, etc.
  • Maintains customer address and name records in the customer data base.
  • Manages individually assigned work queue in CRM
  • Processes returned mail.

What You Need to Succeed:

  • Demonstrates AWESOME customer service.

  • Must speak English proficiently

  • Must be flexible and able to work 8 hours (normally) within 8:00am-5:00pm CST timeframe.

  • Computer skills should include Word, Excel, Outlook, and other ERP experience is preferred as well.

Primary location: Monterrey Nuevo Leon Mexico
Business Operations Agent

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  • Customer Support, Monterrey, Nuevo León, MexicoRemove


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