Role Summary/Purpose:
- Manage end-to-end Order Management process including
- Order Entry and Management
- License Fulfillment
- Respond to internal and external customer inquiries regarding quotes, sales orders, recurring billing and pricing models
- Be in charge of generating the licenses for Epicor’s owned software
Day to Day Activities:
- Maintain and update data in a variety of CRM and ERP systems
- Ensure timely revenue recognition of goods sold
- Uphold company policies and procedures regarding order management and fulfillment
- Coordinate shipment and delivery of goods sold with Sales, Professional Services and Procurement teams
- Recognize, monitor, and resolve account, contract and billing issues
- Routinely audit internal databases for consistency and accuracy
- Learn product functionality for a wide range of ERP systems and companion products
- Fluent in written and verbal English
- Quickly learn and utilize software applications including CRM, CPQ, Financials, ERP and Microsoft Office Suite
- Adapt in dynamic work environment, prioritize tasks and self-manage workload
- Work both independently and as part of a team
Primary location: Monterrey Nuevo Leon Mexico
Business Operations Coordinator, Intern
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