Skip Navigation

Business Operations Intern at Epicor | Software Careers


or match your skills with LinkedIn

LinkedIn - job matching tool
Apply now Job ID 19001260 Date posted Sep. 02, 2019 Monterrey, Nuevo León Finance
About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

Researching account inquiries, such as billing, delivery dates and configuration adjustments, utilizing exceptional problem-solving skills.

What You’ll Do:
  • Processing manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
  • Responding to and resolving customer billing questions through research, interdepartmental communications, and analysis.
  • Processes all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
  • Modifies support configuration and contract changes requested internally or by the customer.
  • Processes all account and item terminations.
  • Administrates Support Holds and under 30 day reinstates.
  • Ensure customer billing records for 3rd party maintenance and VARs are accurate. Adds and cancels contracts according to VARs instructions.
  • Creates licensing files and sends to the end user for VAR customers.

What You Need to Succeed:
  • Demonstrates AWESOME customer service.
  • Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner and be able to multi-task.
  • Must possess competent computer skills and be able to multi-task.
  • Must speak English proficiently
  • Computer skills should include Word, Excel, Outlook.

Additional Skills That Could Set You Apart:

  • ERP experience
Primary location: Monterrey Nuevo Leon Mexico
Business Operations Intern

What’s around You

Restaurants, bars, gyms and more. Take a look at the map to see what’s nearby.

Join our talent community

Sign Up For Job Alerts

Get ahead of the game–join our Talent Community and be the first to hear about new Epicor job opportunities.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.


By submitting my CV / resume or signing up for job alerts I agree to receive phone or email communications from Epicor and its subsidiaries about Epicor employment opportunities as they may arise. I understand that Epicor’s Privacy Policy will apply and that I may withdraw my consent to these communications at any time.