Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
Researching account inquiries, such as billing, delivery dates and configuration adjustments, utilizing exceptional problem-solving skills.
- Processing manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
- Responding to and resolving customer billing questions through research, interdepartmental communications, and analysis.
- Processes all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
- Modifies support configuration and contract changes requested internally or by the customer.
- Processes all account and item terminations.
- Administrates Support Holds and under 30 day reinstates.
- Ensure customer billing records for 3rd party maintenance and VARs are accurate. Adds and cancels contracts according to VARs instructions.
- Creates licensing files and sends to the end user for VAR customers.
- Demonstrates AWESOME customer service.
- Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner and be able to multi-task.
- Must possess competent computer skills and be able to multi-task.
- Must speak English proficiently
- Computer skills should include Word, Excel, Outlook.
Additional Skills That Could Set You Apart:
- ERP experience
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