Skip Navigation

Business Ops Coordinator at Epicor | Software Careers

Search

or match your skills with LinkedIn

LinkedIn - job matching tool
Apply now Job ID 19000300 Date posted Feb. 22, 2019 Monterrey, Nuevo León Finance

Essential Responsibilities:

· Research account inquiries, such as billing, delivery dates and contract adjustments, utilize exceptional problem solving skills.

· Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.

· Respond to and resole customer billing questions through research, interdepartmental communications, and analysis.

· Process all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.

· Process all account terminations.

· Audit billing data prior to billing.

· Ensure customer billing records for VARs are accurate. Add and cancel contracts according to the VARs instructions.

· Creates licensing files and sends the file to the end user for VARs.


Qualifications/Requirements:

  • Demonstrates AWESOME customer service.
  • Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner and be able to multi-task. Must possess competent computer skills and be able to multi-task.
  • Must speak English proficiently
  • Must be able to travel to the US for training periodically
  • Must be flexible and able to work 8 hours (normally) within 7:30am-5:30pm CST timeframe.
  • Times may vary and occasionally may have to work in excess of 40 hours.
  • Computer skills should include Word, Excel, Outlook, and other ERP experience is preferred as well.
  • At least 1 year related experience is required.

Primary location: Monterrey Nuevo Leon Mexico
Business Ops Coordinator

What’s around You

Restaurants, bars, gyms and more. Take a look at the map to see what’s nearby.

Join our talent community

Sign Up For Job Alerts

Get ahead of the game–join our Talent Community and be the first to hear about new Epicor job opportunities.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

Or

By submitting my CV / resume or signing up for job alerts I agree to receive phone or email communications from Epicor and its subsidiaries about Epicor employment opportunities as they may arise. I understand that Epicor’s Privacy Policy will apply and that I may withdraw my consent to these communications at any time.