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Collections Representative at Epicor | Software Careers


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Job ID 18001081 Date posted May. 09, 2018 Monterrey, Nuevo León Finance

Job Title: Collections Representative

Requisition Number: 18001081

Location(s): Monterrey, MX

Company Overview

Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.

Role Summary/Purpose:

This position reviews outstanding bills, contacts Epicor clients, and works with them on resolving delinquent accounts. The ideal candidate will have strong customer service and phone skills, with a background in collections or accounting.

Essential Responsibilities:

  • Strive to consistently meet or exceed monthly forecast collections for assigned regions and area of responsibility.
  • Contact customers, (internal and external) as described by ESC Policies and Procedures.
  • Identify dispute as defined by ESC and enter into the system.
  • Work with the management team to reduce significant dollars at risk and improving forecast goals.
  • Responsible for making a minimum of 35 out-going calls per day.
  • Prepare monthly reports on the status of credits issues within assigned collection region.
  • Manage and maintain all customers within the assigned collection region.
  • Responsible for maintaining close working relationships with both outside customers and ESC management
  • Work with management to ensure past due dollars are being reduced.
  • Keep management informed of potential accounts for bad debt.
  • Responsible for preparing accounts for collections.


  • Experience in Customer Service or Credit and Collection areas
  • Knowledge and Skills Required
  • Effective verbal and written communication skills
  • Responsive to internal and external customers

Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

Primary location: Monterrey Nuevo Leon Mexico
Collections Representative

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