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Apply now Job ID 19001262 Date posted Oct. 15, 2019 Monterrey, Nuevo León Customer Support

Finance ERP Support

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

Application Support Analyst - Provides Application Support to Field Consultants and external Customer’s via telephone, email and chat.

What You’ll Do:

  • Self-starter abilities are essential and the aptitude to work independently and in a team environment.

  • Acts as a liaison between end user and appropriate internal resources.

  • Attends on-going training sessions to ensure a higher level of technical and application knowledge is achieved.

  • Performs other related work as assigned.

What You Need to Succeed:

  • Customer Service Experience 2- 3 years – Call center environment experience preferred
  • ERP software experience – Preferably in Epicor 9, Vantage or Vista
  • 2-3 years of Financial business flow knowledge and experience.
    • AR, AP and General Ledger
    • Inventory/Work In Process
    • Financial Reporting/Statements
    • General Ledger account reconciliation
    • Job Costing
    • Fix Assets
    • Multi-company consolidations


Additional Skills That Could Set You Apart:

  • Proven ability to troubleshoot financial concepts in a software package.
  • Excellent interpersonal skills and technical product knowledge and detail oriented.
Primary location: Monterrey Nuevo Leon Mexico
Finance ERP Support

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