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IT Support Services Intern at Epicor | Software Careers


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Apply now Job ID 18002011 Date posted Oct. 01, 2018 Monterrey, Nuevo León Customer Support

Job Title: IT Support Services Intern

Requisition Number: 18002011

Location(s): Monterrey, Mexico
Company Overview

Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.

Role Summary/Purpose:

The IT Client Support Services Intern will play the role of assisting the general operation of the IT support department, which plays a key role enabling the Epicor employees to perform their task and duties effectively. This by providing and maintaining the IT related equipment and services used by the employees.

Essential Responsibilities:

  • Troubleshoot and resolve issues related to hardware (PCs, Laptops and printers).
  • Troubleshoot and resolve issues related to software (MS Widows OS, MS Office, and company proprietary software tools).
  • Troubleshoot and resolve issues related to network connectivity (LAN, WLAN, WAN, ISP).
  • Troubleshoot and resolve issues related to telephony (IP telephony and mobile telephony).
  • Setup conference rooms for special events (install network ports, power outlets, WLAN, etc.)
  • Assist on IT related administrative tasks (hardware inventory, tickets management, operation reports)


  • Student of any IT related career 6th semester and ahead.
  • Experience on IT support is preferred but not mandatory.

Desired Characteristics:

The candidate for the IT CSS Intern must be:
  • Willing to make a career on the IT field.
  • Service oriented
  • Responsible
  • Hard Working
  • Compromised
  • Dedicated
  • Proactive
  • Willing to learn

Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

Primary location: Monterrey Nuevo Leon Mexico
IT Support Services Intern

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