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Product Support Intern (Student) at Epicor | Software Careers

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Apply now Job ID 18002037 Date posted Oct. 02, 2018 Monterrey, Nuevo León Customer Support
Job Title: Product Support Intern (Student)
Requisition Number: 18002037
Location(s): Monterrey, NL
Company Overview
Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.
Role Summary/Purpose:
Under direct supervision, your primary job function is to provide product support via phone & email to customers of our award winning Epicor 9 & 10 ERP product as well as possibly heritage product solutions.
Essential Responsibilities:
  • Customer Service
  • Excellent interpersonal skills and detail oriented.
  • Self-starter abilities are essential and the aptitude to work independently and in a team environment.
  • Acts as a liaison between end user and appropriate internal resources.
  • Performs other related work as assigned.
Qualifications/Requirements:
  • A student currently enrolled or pursing a Bachelor Degree, No preference for any particular field or background, can be an Accountant, Business Administrator, International Business, International Trade
  • English 80 – 100 %, very good writing skills. Microsoft Office.
  • At least 1 year to complete their career
You will learn:
  • Inventory/Work in Process
  • Reporting/Statements
  • Job Costing
  • Fix Assets
  • Multi-company consolidations
Primary location: Monterrey Nuevo Leon Mexico
Product Support Intern (Student)

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