Product Support Senior
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the Role:
The Product Support Specialist Sr provides second-level post implementation application support to customers involving highly complex issues. Quickly assesses the general nature of customer problems, utilizes strong troubleshooting skills to identify root cause, takes ownership of the issue, recognizes when the issue requires escalation and effectively escalates the issue if necessary, using Customer Support tools, processes and best practices.
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