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Apply now Job ID 19001894 Date posted Jan. 08, 2020 Monterrey, Nuevo León Finance

Support Contract Associate
About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:

Responsible for processing customer’s maintenance support contract changes throughout the lifecycle of the customer. This includes auditing of maintenance support contracts to ensure licensing and maintenance billings are accurately processed. Also, responsible for updating all systems related to changes made to the customer’s support contracts and special projects.

What You’ll Do:
  • Configuration changes (add-ons, upgrades, line termination/cancellations)
  • Full Contract Termination/Cancellation
  • Platform Migration Configuration Changes
  • Upgrade Mappings and Contract Setup
  • Reenrollment Contract Setup
  • Reactivations (full contract and/or line setup)


What You Need to Succeed:
  • Demonstrates excellent customer service
  • Computer skills MUST include Advance Excel skills, Word, Outlook, and other ERP experience is preferred as well.
  • Must speak English proficiently
  • Must be able to travel to the US for training periodically
  • At least 1 year related experience is related field required.

Primary location: Monterrey Nuevo Leon Mexico
Support Contract Associate

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